I recently visited The Strand and was really impressed with the level of customer service. Even before I arrived, the concierge helped me with restaurant options and detailed directions on getting around the city. Mike, at the front desk, accommodated my request for early check-in and late check-out without charging extra, as most hotels do. The Strand Hotel is swanky, charming, clean and in the perfect location - close to the Fashion District and Times Square. The rooftop bar, Top of the Strand, has an amazing view of the city and a retractable glass roof and it's open 7 days/week until midnight. The bistro is great. There is a full breakfast menu, highlighted by specialty omelettes, made-to-order waffles and healthy fresh fruit, yogurt and cereal dishes.